Technology
Service Desk Manager
Job ID: #
servicedeskmanager
We are seeking a highly skilled and motivated Service Desk Manager to lead our clients dynamic B2B customer support team for technology focussed hardware and software product lines. The ideal candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to business-to-business clients while managing and optimising the service desk operations. The product lines span across multiple sectors, technology types and geographic regions.
Company:
Location:
Staffordshire
Company Size:
Job Type:
Permanent
Date:
Requirements
Experience required in the follwoing are crucial for the success of this role.
Team Leadership: Inspire a multi- site team with regualr meetings and updates.
B2B Customer Support: Oversee the technical issues related to hardware and software product lines.
Service Desk Opeartions: Analyse and report on metrics and performance indicators.
Escalation Management: Working across business departments to address issues and prevent them reoccuring.
Customer Satisfaction: Strategic approach to improve customer satisfaction, experience and retention.
Qualifcations -experience within a technical role would be preffered, with familiarity with hardware and software products.
Training and Development: Developing training programmes to ensure the service desk staff are well prepared for all technical issues.